Outpost: Pitchfork 2105 - Snow King Lage!

Hi Megan, Thank you for taking the time to provide your feedback on your time at Pitchfork 2105. While we are glad to hear that you enjoyed the location and that the size of the home suited your needs, we are truly sorry to learn of the disappointing aspects of your stay. We wish we had known of the cleanliness oversights as we would have been happy to send our housekeeping team to address these items. That being said, these should have been caught prior to your arrival and we will be sure to address this internally. We are also very sorry to hear of the incident with the dresser. This has not been an issue in the past and, had we been notified, we would have sent our maintenance team but we certainly understand wanting to stay unplugged while on vacation. Our digital locks are programmed to be activated at check-in time, 4 PM. We will adjust this for early check-ins if we are notified by our inspections team that the home is ready prior to 4 PM. We are disappointed to hear that the home was ready for your family and this was not internally communicated to accommodate early access. While we can confirm that the property was cleaned that afternoon, we will be sure to emphasize to our teams the importance of relaying when a property is ready early as this is the very reason we request our guests’ arrival times. We sincerely apologize for the wait you experienced. The guest experience is very important to us and we hope that despite these items, you were able to enjoy your time in Jackson overall. Please do let us know if you ever return to the area. We would love the opportunity to welcome you back for a seamless stay. The Outpost Crew