4/10 – Schlecht
Steve V.
22. Apr. 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Too many issues to overlook
What we liked: Location, hot tub, courtyard, robes, provided Perrier and chips.
Wisteria Cottage has so many issues that people need to be aware of what they are booking. What we did NOT like: 1) Upon arrival we found that our towels were not folded, but in a pile on a table in the bathroom which led us to question if they were clean. 2) Long black hairs in the bathtub. 3) Garbage on the nightstand table. 4) Only two paper coffee cups in the room, even though we were booked for three nights. 5) No stir sticks or spoons in which to stir in the creamer, sugar, or hot chocolate. 6) The Keurig was broken (replaced the second day upon our request.) 7) We asked for more towels, the morning of the second day, they did not bring any. We asked for towels again on the third day, but never received them. One hour before check out the onsite manager apologized for not getting us towels and offered them to us as we were packing the car. 8) We were told there were bikes that we could use, but both bikes had flat tires and rusted chains making them inoperable. 9) Lack of accountability- we called the number provided to let them know about the broken Keurig and need for towels. We were given a different number to send a text message to about the issues. When they only replaced the Keurig, we texted the again about not getting any towels and they texted us back saying we should text the original number. We would never consider renting from Moab Nightly Rentals again.
Steve V.
Aufenthalt von 3 Nächten im April 2024
