8/10 – Gut
Martina W.
2. Apr. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Sunny apartment with spectacular views
The apartment is located on the top floor of an impressive old building. It is equipped in a plain, functional way. The bed is a king-size and would also accomodate friends travelling together. The rooftop terrasse is spacious with afternoon and evening sunshine and spectacular views.
Basic kitchen accessories are provided. To note, there is no separate sink, and guests need to use the bathroom sink to wash the dishes. I would recommend a bin with a lid.
There was a total lack of communication prior as well as during my 9-night stay. I had sent notes upon booking as well as 3 days prior to arrival to advise of a late arrival and share details as well as my mobile phone number: no replies. At 10pm on the night prior to arrival I still hadn’t received any check-in information and sent SMS to the mobile phone numbers provided by the booking platform. That finally triggered a curt reply with instructions how to self check-in. On the next day I reconfirmed after having checked-in: no reply. On departure again no proactive communication regarding check-out. Only when I sent a SMS on the departure day did I receive a short reply where to deposit the keys. Not once prior or during my stay did the host extend any kind of verbal welcome, nor did they share an “enjoy your stay”, inquire if I they can help with anything or if anything was missing or wish a safe trip home. I did not feel welcome.
Martina W.
Aufenthalt von 9 Nächten im März 2024
