2/10 – Ungenügend
Alexandria K.
31. Mai 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Come to the area!! But Don’t stay here honestly...
I think the property itself is well worth your while it’s got a beautiful full and has amazing potential but renting through cabins for you was horrible , I talked to like 10 different people , 2 of which were half well mannered and nice people but the others were horribly rude and it was uncalled for , soo I’ll just give you the run down - I got a call 2 days before check in day and she was nice and told me I could check in early and everything g was set and cleaned and ready to go already as no body was staying there until us , then we arrive and we can’t check in so I call the same number again and the new person helping me was rude as could be and basically told me it’s not her problem and she doesn’t know if it’s cleaned yet so to just wait till 5pm Check in , which was inconvenient as we already planned the day around checking in at 9am so we had to sit and wait until check in- during that time 2 random guys showed up in a unmarked truck and they avoided introducing themselves and said they would be back tomorrow to do work around the house and the skkrrrted out the driveway so I called back around 2 to ask if anyone was even coming to clean and who these guys were and again a nicer lady answered and just let us in right then and there no problem saying it’s cleaned you’re good to go and she would get back to me about if they were strangers or workers (which she never did) , and as we walked in , you could instantly tell it wasn’t cleaned there were rags and used towels everywhere . rappers from food and items still everywhere ... so by this point I’m pretty irritated when I paid over 500$ in cleaning fees for before and after . but I clean it up and just let it go well I go out to go to hot tub which had the hot tub tips on and and said it was cleaned and ready to go .... and it’s empty and absolutely DISGUSTING, so now I’m heated because I paid extra just for this amenity and still i was nice and sent an email asking if this problem could be fixed ASAP and she replied saying that she messaged me about it 5/23 (when we arrived on 5/27) but I never received an email and the lady who called the first time on 5/24 never said anything so I told her that and she said oh well I can’t do anything for you. Then to put the cherry on top the ceailing leaks straight onto pool table soo be careful they don’t try you for pool table damage !! Sooo all in alll COME TO GATLINBURG AREA BUT DO NOT STAY WITH CABINS FOR YOU.! Much love y’all good luck!:)
Alexandria K.
Aufenthalt von 3 Nächten im Mai 2021
