Cabin, 2 Schlafzimmer + Cabrio Bett (en), 2 Bäder, (Schlafmöglichkeiten 4-8)
Laura and Stewart Graham
Partys / Events nicht erlaubt
No smoking inside Sunset Ridge
With prior permission
Max. Anzahl Gäste:8
100% Erstattung für Stornierungen bis zu 30 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 14 Tage vor Anreise.
Enjoyed the stay
My family and I enjoyed the stay, but discovered that the clothes dryer did not work. Four days of using the same bath towels for four adults and three children was a bit disappointing. Otherwise, everything was fine with the stay.
We're so glad you came and enjoyed our Sunset Ridge Cabin! I wish you had called us, as we would have brought you more towels. No one had reported that the dryer wasn't working, so sorry for this. We do hope you'll come again soon!
Laura & Stewart
The cabin is located perfectly to Dollywood and Gatlinburg. The family room was well stocked with games for children. The Kitchen had everything needed to cook and eat. There are a couple things that need to be cleaned or repaired. There is something wrong with the water system. It smelled really bad, like rotten eggs. We couldn't use it to drink or take bathes. The mini blinds had holes and didn't work. The view is wonderful but the windows needed to be cleaned. The pull out couch sheets where dirty and unusable. The deck needed to be cleaned and sprayed for ants. The ladder and building materials should be removed from the laundry room. The master bath is a hidden gem behind the bedroom door. The bed pillows are over used and as flat as a pancake. The stairs up to the cabin are very steep. Coming down to the driveway is very tricky because of the top off the last step. You really have to hold on to the rail to keep from falling. Please don't take all of this as a bad review, my family really enjoyed our time at this cabin.
We're glad you enjoyed your stay, but sad to hear about these items. I wish you had contacted us during your stay so we could have corrected these for you. The well water has been tested and is safe but the filtration system had failed - this is remedied We did have to use some back-up cleaners this time, and we addressed these issues with them. This certainly would not have happened if our regular cleaners had done it---they've been with us for over 12 years, and they would have checked the sleeper sofa and put up a new blind. We have lots of new pillows, so I'm surprised about that. I'll have new ones brought out. Otherwise, we are so happy you enjoyed your stay. Thank you for coming and we hope you will come again soon! This is our beloved mountain cabin, so we are diligent to keep it in good repair and we have excellent and meticulous cleaners. I'm sorry it wasn't up to par for your stay, as we strive for perfection! :)
As a retired couple, we booked the cabin for four weeks for a lot of mountain hiking. We encountered some unexpected health issues having to cut back our planned hiking. So! We stayed many more hours in the cabin than expected.
The owners are wonderful! Only had one issue and that was a problem with the DVD player. Stewart gave me instructions over the phone but when this didn't fix the problem, Laura brought a new player and installed it at our convenience. The whole area lost electrical power on a Sunday morning but a quick text to Laura and she reported the outage and let us know that help was on the way. Power was back on in a few hours. In the meantime we popped into Pigeon Forge for breakfast.
The game room is so cute! We were not gaming folks so we didn't use it but it was a pleasant addition to the caing it and we enjoyed looking at it!
The parking was a little tricky like lots of mountain drives/parking but after a few times we got the hang of it.
There were more steps into the cabin than we were expecting. The photos showed about five but there were several more.
The jacuzzi in the master bedroom was very clean, the jets worked great, and there was enough hot water!
The washer/dryer was very good. With a long stay we did several loads of laundry.
The linens were very nice and there was a great supply of towels and wash cloths. The master bed was very comfortable.
The cabin is so cute with tons of decorating touches.
We spent several hours reading and rocking on the porch while enjoying the privacy.
There are so many positive features that it's hard to describe them all! If you choose this cabin, you can count on Stewart and Laura being excellent, caring owners!
We were so happy to have you stay!! Thank you so much for the review! :) I so enjoyed getting to know you....felt like family! :) See you next time! We'll do dinner!
All our best! :)
Laura & Stewart
The host was very helpful and a great host. The place was clean and very cozy. We really enjoyed how spacious the cabin was. The views are beautiful. Very pleased overall and would highly recommend!
Thank you, Lauren! We are so happy you came and enjoyed Sunset Ridge! We hope you will come again!
Laura & Stewart
Very dated, not clean to my standards and I’ve stayed at several different cabins and resorts in the area that were clean and updated....TOO rustic for my taste so we cut our trip short!
Dear John and Denise,
We are sad to read your very mean and inaccurate review of our family vacation cabin. A single star is an obvious insult and not an accurate nor helpful rating (our average rating is near 5 stars).
We did not hear from you during or after your stay and question if your review is from fear of damage you left behind??? We had to make repairs after your stay.
Sunset Ridge is a modern, up-to-date cabin. Furnishings are new and relatively new and the cabin has all the comforts of home. It’s our vacation home, which we love dearly and take pride in. We also take pride in the fact that our cabin is a wonderful and joyful experience for our guests. We are NOT a management company. This is our mountain home. It’s furnished with expensive, mountain-style décor and furniture - log frame bed, tables, large leather sofas, new bedding and mattresses, etc... We did have temporary cleaners (as our long-term cleaners were attending personal matters), so if the cleaning was not up to par, it would have been nice to know. We will certainly question using this cleaning service in the future. If you had contacted us, we would have been more than happy to have cleaners come back and make things right for you, order you pizza, whatever we could have done! We go out of our way to make sure our guests have an amazing time and that everything is perfect for them! We’re sad we were not given the opportunity to do so in this (most rare) case.
We hope you find happiness in your future travels together.
Stewart and Laura Graham
Hubschrauber und Flugzeug-Fahrten, Wanderungen auf den Berg Laconte mit Lamas Ihre Ausrüstung für Übernachtung in Zelten, über Nacht Pferd Camping-Reisen, Camping Buch