4/10 – Schlecht
Roy G.
7. Apr. 2024
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Travelor
Our stay was ruined due to operational issues. The refrigerator broke. We called it in early in the morning. We were told it would quickly be taken care of. They even called us back asking for permission to move our food to another refrigeration unit. We gave permission at about 8:30 am to do so. When we got back to the cabin around 4:00 pm we opened the door to the smell of spoiled food. A maintenance man showed up shortly afterwards bringing a mini drink frig. Apparently a full size refrigerator was ordered but wouldn’t arrive for several days. We were not updated on the situation and our food was left to spoil. I asked for some compensation, but nothing was given. Not only were we out the cost of all the food, but were further inconvenienced by having to drive back to town to buy more food. The trip for fast food took over an hour. The maintenance man was very friendly and even fixed the hot tub that not operating properly the first night. Due to these two issues, we left not enjoying what could have been a nice trip.
Roy G.
Aufenthalt von 2 Nächten im März 2024