8/10 â Gut
Shelly J.
9. Juli 2021
Resort Rental Pros Company not good
The Resort Rental Pros company was horrible. I had made this reservation over a month prior and got a confirmation of our 5 night stay from June 25 thru June 30. Then I received a call the night before we were leaving for our vacation that they couldn't confirm all of our 5 nights. We got a confirmation for the first two nights. Then when we got to Tradewinds, the reservaation clerk couldn't find our reservation so I gave her the reservation number and it was under someone else's name. This rental is someone's Bluegreen Vacation Time Share. I had to email the rental company the 2nd day of our stay to make sure we had a place to go since I had not received a confirmation from the rental company for our last 3 nights. I finally got a confirmation for our next 2 nights but not the last night. My husband and I had to pack up and check out of the room we were in put our luggage and stuff in the car until we could check back in after 3 for a new room. Then we didn't never could get a confirmation for the last night of our stay so I had to find us a new hotel for the last night since Resort Rental Pros could not confirm us a room for the last night of our stay. We had to once again pack our luggage and stuff and check out again and this time go to the hotel I had to find and wait to check in after 3pm. This was suppose to be a nice get away for the 2 of us instead turn in to a stressful 5 days since we never knew if we had a room, all the packing and unpacking, and checking in and out of rooms.
The Bluegreen Tradewinds staff and hotel itself were good.
I would not recommend this rental company.
Shelly
Shelly J.
Aufenthalt von 5 NĂ€chten im Juni 2021