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2/10 – Ungenügend
anthony Y.
7. Jan. 2023
Very Unsatisfactory Experience
1. I loved being on vacation with my family, away from work and life for the week. 2. Specifically, the things I can appreciate were that Sea Colony has a nice area for families and children, pool amenities, play ground, free parking. However, I was not satisfied with Vacasa for several reasons.
-Inconsistent directions for check in
-Uncleanliness in our apartment. I literally had to scrub floors, tables, bathrooms and walls for my children to have a clean place to stay.
-No notification on what was needed i.e. trash bags, etc.
-Our apartment was equipped with Blink allowing complete strangers to have access/video tape my children. Personally, I do not care but given children were involved, it’s a total invasion to our privacy and protection. I instantly felt unsafe unpin arriving.
-The beds (all of them) were insanely uncomfortable, my dog’s mattress for his dog bed is more comfortable at home. I EVEN bought foam toppers which did zero justice.
-Our washer leaked causing us to have to use all of our towels every time we washed them.
-The apartment was not well kept, needs painted, and minor repairs/TLC. It was nothing short of distressed and uncared for.
Given the cost, we stayed 5 nights and paid 2 grand. We could have got a hotel for cheaper. This entire experience to me, is totally unacceptable due to what we paid. We drove 6 hours to not have clear directions about check in. We had to sit outside with our children and call an agent to help us, who didn’t know how to initially help us. I would never book through Vacasa or this apartment again. There are too many options nowadays, we will gladly take our money elsewhere next time.
