Casa El Delfin, 2. Etage-Wohnung 1 - Estacahuite

We'd like to respond to this guest's review. She mentioned that there was an odor in the apartment. We not only messaged her every morning to see how things were doing and asked if she needed anything but our staff also asked her. She never responded to any of my VRBO messages and never spoke with our staff. She also states that she left half-way through her stay. This is false. She stayed until her check-out date and never mentioned anything to us about an odor. If we knew there was a problem, we would have addressed it ASAP. Pets are more than welcome to our place. We ask for a fee up front and it is noted on our property listing. She brought a pet and didn't mention it. Our staff member did notify us of this. I messaged her that we have a pet fee and if she could please pay the $20usd to our staff. The next day she threw the money at our staff. From that point forward, she disrespected our staff and didn't acknowledge them during the remainer of the stay. She left the apartment a mess with pet urine and pet vomit in our parking lot. We will not tolerate this type of behavior from a guest towards our staff members and will not rent to this guest again.

Bernard & Rhonda..it was our pleasure having you stay with us. We hope to see you again some time. You are more than welcome. Take care and safe travels.

Christopher..it was our pleasure having you stay with us at Casa El Delfin. We hope to see you again some time again. Take care.

It was a pleasure having Tracy and David stay with us at Casa El Delfin. We hope to see them again soon. We highly recommend them to any future host.

Hello Guy, Thank you for your honest review. We wish we could have known of the noise issue earlier with the neighbor, as we could have spoken with them about it. There must have been a special occasion since we have not had any other complaints from guests. We do plan on changing the windows in that apartment. We do hope you consider returning to Casa El Delfin. We wish you well.

Back on 12/15/22, the guest asked if they could alter their dates. At that time, we said that's fine as long as the apartment was available and that we get specific dates from them to move the reservation. We were unable to move their reservation of 28 nights tentatively to another month without assurance that they would be able to make this time frame. We are only able to alter the dates with specific dates and availability of the apartment. At that time, they had an option to cancel the reservation and get a full refund and then book when they were ready in the future. They said they would keep in touch. We did not hear back from them giving us specific dates. I messaged them on 2/13/23 asking for their arrival time they mentioned that they were not going to show. They had responded that they still didn't have specific dates in mind. Even if they did, that would not have given us enough time to rent the apartment. They had an option to cancel with no penalty but chose not to do that. Thanks.

Darcey and Dan…it was our pleasure having you stay with us at Casa El Delfin. We appreciate your kind review and would highly recommend you to others. We wish you the best and hope to see you again some day. Thank you. ..Luis & Felicia

Marita and Ken..it was a pleasure having you stay with us at Casa El Delfin. We hope to see you again. We wish you well and have a safe trip home. Take care. Thank you.