2/10 – Ungenügend
Bill J.
16. Jan. 2021
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Bait and Switch
The rental property itself is very nice. Small but nice. The owners are pros at this and wasn't their first rodeo for sure. Be very careful when renting this property. We booked for 4 adults. This property cannot fit 4 adults of any size. So when we get there and figure this out (even though they booked us and took our money) they offer the "back yard cottage" for an additional fee per night. So now our stay doubled in price with the same amount of people staying. They threatened to "rent the back cottage to someone else if we didn't want it". These two buildings share the same amenities, porches, patio furniture..etc so we would have been spending the 3-4 days with complete strangers. The projection TV is stored in the cottage so if you don't rent that you have no use of the outdoor tv. The propane fire pit had no propane and we were later told that we needed to disconnect the propane from the grill and use that propane for the fire pit. We were left with one roll of toilet paper and one half roll of paper towel. They asked us "if we wanted use to the golf cart" so of course we said yes and they than told us to Venmo them $50 a day for the use of this so now my stay is even more expensive. The golf cart is about 25 years old, wouldn't hold a charge and had a bum front wheel. We drove it less than 100 yards and it ran out of juice. We were told that "you cant drive it all day". I'm not making this up, we drove it 100 yards and it died, twice and later they blamed us for the wheel issue. There is zero wifi service there and no cell service so you cannot send or receive text messages or emails. I would drive away to send messages to the owners about these things and they would accuse us of wrong doing. My 22 year old IVY league student (Cornell)was able to get an error message verifying that the owners suspended the wifi service. When I questioned them the answer was this "we can charge whatever we want, you guys just must not be used to staying in high end property"....for the record I have stayed in $1500 a night houses, hotel rooms, suits.....and everything in between. The pricing doesn't bother us, the lack of usage of amenities, the bait and switch for how many adults it sleeps and than being told we are the "scammers". And you they have all my money so not sure how we could be scamming. Last we were approached by three different people asking who we were and how long we were there for. Min. rental is 30 days!!!!! Jokes on us!!
Bill J.
Aufenthalt von 3 Nächten im Dezember 2020
