2/10 – Ungenügend
Ellen H.
25. Feb. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Broken pipes and unsafe stairs!
We didn’t get to stay at this property. Before arriving there was a broken pipe and water everywhere- we didn’t know a thing about it until landing in Zihau. We were on our way, via taxi and was called with the fact this had been going on for three days! Upon arriving and seeing the place, we then had to wait three hours before being taken to another property and now this was not in an air conditioned taxi but two separate vehicles and yet our luggage was placed in the back of an old pickup. Along the route, the host told us of our options and other places to stay. We were given two options and yet those were just going to be available for only two nights. They said this place would be ready by then but after seeing the place and smelling the water damage we felt we could not stay here. (A second note as well, we were not at all impressed with the amount of stairs this property has and with no hand railings. Very dangerous and not at all fit for our needs and safety.)
Anyway,onto day two and calling the host giving them our choice of properties he gave us he said the one particular was now no longer available. We were just getting a run around. I personally, after hours on the phone, said I found a place available and eventually we got in. We had a wonderful time at the new place BUT the price of what I paid for Casa Mia and this place was quite substantial so I am waiting for my refund. This was by far the worst experience we have ever had with VRBO.
Ellen H.
Aufenthalt von 7 Nächten im Februar 2024
