Honua Kai Resort-Luxuriös, Oceanview-1 Schlafzimmer, 1 Bad, 8. Stock

As advertised this condo has a partial ocean view from the lanai. Being on the eight floor it has a pretty nice view. I have watched whales on multiple occasions from this lanai. Being Maui most condos do not provide comforters, bur there is always a blanket between the sheets and an extra blanket in the condo if needed. There is a thermostat in the condo which controls the temperature and it is easy to adjust to ones comfort level.

I was very surprised to see this review. This guest was there for three weeks and never let me know about any of this. The condo is cleaned regularly and professionally. It was cleaned before his arrival as well as during his stay. If there was a problem he should have let us know so that it could be taken care of. He did not mention to me or to the cleaners any of the complaints that are in his review. We request that guests report any deficiencies upon arrival. This guest did not report anything on his arrival. We have addressed all of these complaints with the cleaners.

This guest reached out and told us there was not extra toilet paper and only two towels. After calling several times, I was finally able to reach the guests and told them where in the bathroom they can find the extra towels and the TP. They looked in the bathroom and found the towels and toilet paper. They wanted more TP and our cleaners took additional TPs to them. The amenities and bedding are the same type the cleaners use in all of the units they clean and we have never had a complaint. The comment about roaches is not true, they never said anything about roach spray or dead roaches. They are angry because they were caught smoking at the pool and were offended that security approached them and reminded them smoking is not allowed. I sent them a copy of the message from security and the guest got very angry and accused us of being very rude. They knew the rules and still smoked by the pools.

We are glad that you had a good stay at our condo. We try to make it comfortable and clean for our guests. This condo is cleaned regularly and receives a deep cleaning on a regular schedule. Regarding the lights in the bathroom; the dimmer switch may have been turned down. When we went to check the bulbs we also found one to be loose. After fixing these items the lights worked well. Regarding the cutting board, this was not brought to our attention during your stay. If so we could have replaced it, as we have done now.

Thank you Leticia for your great review. We are happy to know you enjoyed your vacation at our condo. We look forward to hosting you again soon.