4/10 – Schlecht
Kimberly M.
27. Apr. 2024
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
MISLEADING
August 29, 2023 We booked this property for a retreat in our hometown ready to educate and build our strategic plan for a local charity. We explained 14 woman will be staying the night and up to 7 vistors over the 3 night stay ( their maximum capacity)Trainer leading a training session and leaving soon after. Everything was approved sounded good,reviews were good, we made the deposit. 4-7-2024 we were sent a document for check in process and the RULES. I kid you not I almost fell over. (Keep in mind we LOVED THE 72hrs cancelation window on this property) INSIDE HOUSE BEFORE 10PM. NO jacuzzi use except PRESET windows of USE time. No cars parked on the street. ALL Vehicles in garages and drive way. DONT USE BATHTOWELS FOR POOLonly POOL TOWELS 4-11 arrive to home. 6 garbage cans spilling over, yep in the driveway and YES blocking the garages. Furniture pool items all piled upfront by door blocking entrance. Bottom line, WE NOW had a parking problem. Walk into the home (much older and ran down then the pictures) one of king bed bedroom/bath has a broken bed frame, seriously, not one person noticed when they put new sheets on? Six pool towels in a basket for 14 people. Then we noticed the white towels had 1 per person no wash cloth/face towel for 3 nights stay. ONLY 3 stayed the night told the other woman dont come there's no where to park since the handy man Keku couldn't get there till after 9pm. By noon the next day everthing was resolved.What would aak for compensation?
Kimberly M.
Aufenthalt von 3 Nächten im April 2024
