Vermieter-Kommentar: We appreciate your review and have chosen to respond, as one of our two remedies. Our home has been listed on VRBO since January of 2009, and only on a few occasions did we have the unpleasant situation of retaining a portion of a renter’s deposit. Our policy is to return the deposit within 14 days of departure. On December 23, 2015, when I received the email from this group regarding refund, I sincerely responded and immediately refunded the deposit. Unfortunately, due to breakage, including, but not limited to, us having to replace a lamp stand table, a pool ball rack and a nine ball, we felt a $75 fee for repair and replacement was fair. Since 2009, our home has been rented over the Thanksgiving holiday for an average of a 5-night stay. All holidays fall into the high season in this part of the country. My husband and I are giving people and despite this week being rented annually, we offered and honored a large discount, including a free night based on this guest’s Retired Military status, which was information provided in the first email communication. Followed by several additional emails, all of which were requests from the guests, and that were responded to timely and all issues resolved prior to checking in. In response to the renter’s concerns about the condition of our home upon arrival, we addressed the dishes during our initial conversation that day, at which time we stated our disappointment for the inconvenience. Obviously left by the previous renter and an oversight by the cleaning crew, we suggested running the dishwasher once, or twice, with the soap and water provided for our guests. As to the spa and deck door, after a significant storm in the area the spa lid blew open and presumably caused debris to enter into the water. We supply a net and spa chemicals to keep the spa in usable condition for guests, in addition to changing the water monthly. Again, due to high winds the deck door blew open, and upon arriving to the property, the adjustment to the door took less than a minute to repair. Our neighbor is a handyman and was available to make any repairs that would have been reported during the stay. We have been honored to open our home to hundreds of groups over the years and delight in the numerous return guests, even some on an annual basis. We have always taken great care to go over and above the call to make every part of our home a special experience for all who enter as