Seaview on Findlay - Atemberaubendes Küstenrefugium

Hi Garth. Thank you for your 10/10 review! We’re so glad you had a great stay. We appreciate your suggestions regarding the cleaning supplies and espresso coffee maker, and will look into this for future guests. Thanks again for staying with us - BBK Team

Thank you for taking the time to share your feedback, Faizal. We’re really pleased to hear that you enjoyed the property itself and found it to be a great place to stay. We’re genuinely sorry for the stress and frustration you experienced on arrival, particularly after travelling five hours from Auckland and arriving on a busy long weekend. We completely understand how concerning it would have been not knowing how or when you would be able to access the property. Unfortunately, there was a breakdown in the communication and check-in process on this occasion, and we sincerely apologise that you were left trying to contact us without receiving a timely response. We appreciate that spending two hours on the phone with Bookabach support was far from the start to your stay that you should have had. We have taken your feedback seriously and are reviewing what happened with our team to ensure check-in information is provided reliably and that guests have a clear and responsive point of contact when they arrive. Thank you again for your feedback, and we’re sorry that the issues around check-in impacted what should have been an enjoyable experience at Seaview on Findlay.

Thank you for rating us Kurt! Have a nice day! - BBK team