Villa mit Meerblick & Pool, zu Fuß zu Boca Catalina

Thank you for your detailed feedback. We're truly sorry that your stay was impacted by the unexpected water heater failure and the resulting lack of reliable hot water and water pressure for several days. We understand how disruptive this was, especially for a large group returning from daily activities. As soon as we were notified, our maintenance team worked continuously to diagnose the issue, source a replacement water heater, and complete the installation as quickly as possible. We also addressed the ant issue and replaced the dryer promptly during your stay. While we're glad you found the home gorgeous, we recognize that these interruptions affected your overall experience. We appreciate your acknowledgment of our efforts and the compensation that was provided, although we understand you had hoped for a larger refund. Your comments regarding the views and listing photos have also been noted and will be reviewed to ensure they accurately reflect the current surroundings. Thank you for sharing your experience. Feedback like yours helps us continue improving both our homes and our guest experience.

Thank you for your kind review! We're so glad you enjoyed your stay and found the property to be an excellent place to stay. We appreciate your understanding regarding the dryer and the power issue in one room. While we regret those inconveniences, we're happy our team was able to respond quickly and resolve them so they didn't impact your experience. We truly appreciate your feedback and hope to welcome you back again soon!