NEU! The Palms Mirage Haus

Thank you for staying with us and for sharing this feedback. We’re glad the location and room/bathroom setup worked well for your stay, and we’re sorry the pool area and seating didn’t meet expectations. We take that seriously and will be looking at ways to improve that space. We hope to have the chance to host you again and provide a better experience next time.

Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay at The Palms Mirage House and are thrilled about your plans for future visits. Your recommendation to friends means a lot to us. Looking forward to welcoming you back!

Thank you for sharing your feedback with us. We are sincerely sorry that the outdoor area fell short during your stay, and we want to gently clarify that a severe storm hit the property on the night of your arrival, blowing tree debris across the patio and into the pool. As soon as we were notified, the host personally came to the property to clear all the storm debris, fold and organize the towels, and confirm that the front door access and home amenities were in full working order. We truly appreciate your patience while we addressed these unexpected weather impacts, and we wish you all the best in your future travels.

Thank you for choosing The Palms Mirage House for your reunion. We're thrilled to hear the location and property suited your gathering needs.

Thank you for sharing your review. We are sincerely sorry to hear that your stay fell short of your expectations, though we would like to gently clarify a few key details regarding your experience. Our team personally inspected the home and pool immediately prior to check-in to ensure our high cleanliness standards were met, and our listing photos accurately reflect the home's layout, room features, and bathroom proportions. Regarding the pool, the heating system was fully active at 82°F upon arrival and was promptly adjusted up to 90°F by our technician, and we were glad to see your group able to enjoy the water during your visit. Additionally, while the smart lock operated smoothly for host and staff access codes, we actively investigated your assigned entry code to ensure reliable backup access was available. We appreciate your feedback as we continually review our property after every checkout to maintain quality, and we wish you all the best in your future travels.

Thanks for staying with us and for the kind words about the place. We’re sorry the entry code didn’t work right away and that you had to contact customer service for the lock box key; we know that’s an unwelcome start. We’re glad it was still a nice spot for your baseball trip, and we’re taking steps to help prevent access issues like this going forward.