Naturrefugium: Smart Home mit Garage & Ruhe

Thank you for your review. Glad the room was very clean and the beds were comfortable. Appreciate the feedback and hope to welcome you back soon.

Thank you for your review. Glad the inside of the house met your expectations. Sorry the front and back yards were untidy — we’ve passed this to our grounds team to ensure they’re cleaned and to improve ongoing upkeep. Appreciate the feedback and hope to welcome you back.

Thanks for the detailed feedback — we’re sorry your stays fell short of expectations. With the extreme heat of 42 degrees we do apologise the issues. We took your points seriously and have acted on each one: - AC (E7): an HVAC technician has been scheduled to diagnose and repair the fault and test the system thoroughly. - Linen & towels: the stained fitted sheet was removed and replaced, and the towel stock has been upgraded to full-size, odor-free towels. We’re also reviewing our laundry and restock processes to prevent repeats. - Grounds: the lawns and weeds were addressed and a regular maintenance schedule is now in place. We are acrually working on landscaping program but please understand that due to it being rural area it is part of the nature with soil ground outside our house. - Kitchen sink leak: a plumber should have repaired the tap. - Dried flowers: all decorative items have been removed and our cleaning checklist was updated to prevent this in future. - Toilet door lock/handle: the lock and handle were repaired and all apartment door hardware is being inspected. You were right to expect quicker resolutions — while the team was responsive during your stays, the delays were unacceptable. We’re improving local maintenance coverage and spare supplies so more issues can be fixed promptly on-site. Thank you for bringing these matters to our attention. We hope to demonstrate these improvements on a future stay.