Elks Retreat Hanmer Springs Ferienhaus

Thank you for your review. We're delighted to hear you enjoyed your stay and found the home comfortable, well maintained, and well equipped. It's also great to know the garage/woodshed provided a convenient place to store your bikes during your holiday. We appreciate your feedback regarding the missing saucepan lids and the property's access. We'll pass the cookware feedback on to the property team for review. Thank you as well for highlighting the driveway access, as we understand the winding approach and driveway layout may require a little extra care when arriving. We're pleased the home provided a great base for your week away in Hanmer Springs and would love to welcome you back for another stay in the future. Kind regards, Bachcare Reputations & Resolutions Team

We’re really glad to hear you enjoyed such a comfortable, clean stay and loved the amazing views from the deck. It’s great to know the direct access to the Conical Hill walkway and the easy walk into Hanmer Springs worked so well for you. Thank you for choosing Bachcare, and we’d love to welcome you back again.

Thanks for your review. We're glad the location suited your stay and that you were able to bring your furry companions along. We’d love to host you again. Reputation & Resolutions Coordinators.

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the location and found the heating and lounge amenities comfortable and well-appointed. It’s great to know the internet connection met your expectations and that the bedrooms provided a relaxing space. We’re sorry to hear about the confusion upon arrival. We appreciate you highlighting the issue with the street number and driveway access, and we’ll ensure clearer arrival instructions are provided moving forward. We’ve also noted your comments regarding the bunk beds and will pass this on to the owner for their consideration. Your suggestion about departure instructions is appreciated and will be reviewed to help improve the guest experience. Thank you again for your helpful insights. Reputation & Resolutions Coordinators.

Thank you for your review. We appreciate you taking the time to leave a rating and are glad to hear you enjoyed your stay. We would be pleased to welcome you back again. Reputation and Resolutions Coordinators.