6/10 – Okay
Heather K.
19. Aug. 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
I wanted to give this property a 5-star review. It’s centrally located in a nice neighborhood, but many details were overlooked.The biggest issue was the lack of A/C. When I booked, it was not disclosed. I only noticed in another review the morning we left for our 16 hour drive. Canceling wasn’t an option since we were attending a family wedding. I was told it was listed in multiple places, but it was not visible when I booked—I would never have chosen a property without A/C during a week of 100 degree weather. We were told nights would cool down if we opened windows, but the overwhelming smell of smoke made that impossible. Three fans were provided, but they did little to help.Small but important details were also missing: no dryer sheets, dishwasher soap, or garbage bags; no toaster; burned-out lights; laundry left in the dryer; no refrigerator light; dirty cookware and shelves; broken firepit; dirty outdoor furniture; ants in the kitchen. These added up and made the home feel unprepared.Communication was frustrating—messages through VRBO redirected us to Evolve, then to a property manager who was slow to respond or didn’t respond at all. Calls went to voicemail. On arrival, most windows and the back door were unlocked, raising safety concerns.While we enjoyed the area, the property was not stocked, clean, or comfortable compared to others in the price range. Unfortunately, this once-in-a-lifetime trip was less enjoyable, and we would not rebook with this company.
Heather K.
Aufenthalt von 5 Nächten im August 2025
