*NEU* Flahertys Strandhaus: 200m zum Strand, inkl. Bettwäsche. Haustiere, SPA, Gastgeber vor Ort

Thanks for the 5 star review Emily. We loved hosting you over the Christmas period. Thanks for the feedback. We are going to be making changes to our beach house later this year to include ramp access for both the front and back. We too agree that it is a bit steep and will aim to improve this for our guests. We hope you can come back one day to see it completed :)

Hello Natalie, Thank you for your positive feedback on the cleanliness and comfort of the property. I have also included your post-stay message: “Hi Chris, thanks for letting us stay at your beautiful property. It was perfect. Loved Flaherty Beach, and would love to return.” Regarding the other issues you raised in your review: We do not permit guests to leave their dogs at the premises. This is due to past guests’ dogs or pets causing damage and barking that disturbed the neighbourhood. This is outlined in our rules, which you would have read upon accepting the booking. We are all aware of the algae bloom across South Australia, although we have been fortunate to have experienced it for only a few months. At the time of my reply on 19 April, there was no algae present at Point Turton, as confirmed by the government website. We were at the property the week before your stay (March) and advised you that the conditions had significantly improved and that there was no algae at Flaherty Beach. You mentioned your enjoyment of the property in your messages to us post-stay. We specifically note in our description and welcome message that you receive one week before your arrival that we provide all linen, excluding towels and beach towels. You can reread this in the description. You requested one additional guest in the week prior to your arrival, which we allowed at no cost. On the days prior to your arrival, you requested another additional guest, for which you were charged for both the two additional guests you had requested over and above the original booking (one adult and four children…). You paid for this extra at $25 per person per night, as per our listing description. This was paid at approximately 1 pm on the day of check-in. I assume you would be aware of the number of guests attending and could have contacted us if you had known two of your children were not arriving. We would have removed this charge. It is difficult to determine guest numbers post-stay and I do not wish to access the camera data for privacy reasons, so we were unable to refund you at this time. I would like to point out to future guests that this is our second-tier hosting site. Please refer to the main, most popular hosting site where we have many five-star reviews. I believe your 4 star review was because you tried to cancel your booking last minute due to the algae bloom in South Australia. We didn’t accept as there was no algae in the region and there is many other things to do. ( you were provided a list of areas to visit ) You were also outside our cancellation policy.