Luxus 5SZ Poolhaus mit Arcade & Tischfußball 358

Thank you for your review! We're glad to hear that you found the property clean and easy to locate. We apologize for the issue with the cable on your last day. If we had been informed during your stay, we would have done our best to resolve it promptly. We appreciate your feedback and hope to host you again in the future!-EH

Thank you for your feedback! We're so glad that you and your kids enjoyed your stay. We sincerely apologize for the check-in information issue and appreciate your patience. We’ll make sure to improve our process to avoid this in the future. It was a pleasure hosting you, and we’d love to welcome you back anytime! - Jr

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We want to clarify that during your stay, we only received reports about the bathroom lights and the video game system. While these were not urgent or emergency issues, we still offered to send our maintenance team to assist. However, we did not receive a response granting us permission, and without guest approval or access, we’re unable to send anyone into the property during a reservation. We also did not receive any complaints or photos regarding stained or damaged towels and sheets while you were in the home. This is unusual, as our housekeeping team always provides linens in good condition, and we respond promptly to any concerns when reported. The only stained or damaged items we found were after your checkout, which is why a charge was applied. Your feedback is valuable and helps us continue to improve. -EH