6/10 – Okay
Randy F.
28. Aug. 2025
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Great Balcony view! Condo is close to stairs, there was no light at night by the condo door, bedroom was the first room when you walk in and when the air kicked on it was extremely loud! The couches need a good cleaning as well as the worn rug. We just spread the extra sheets on top of them. Bathtub was high to get over and no handicap hand rails to help. I actually slipped several times. We had an issue with only getting a few towel and wash cloths. I sent messages to 6 people and they kept telling me they usually supply a towel per person! What!?! I told them we had used the towels twice but we needed more they said use the laundry mat downstairs. They charge 5 bucks to wash and 5 bucks to dry, not to mention all the time wasted on vacation to wait for it. We would have had to go 3 different days to get clean linens! I have been to Island Echos the past 9 years and have never had this issue! You would think after spending big bucks you would at least get enough towels for the time you are there. After 4 days of sending emails, I called. He wasn’t budging until I asked to speak to the manager. When she called me back I told her regardless of their policy on linens every email talked about making sure we have a great stay and how they wanted to make us comfortable and happy and that would mean a few towels and wash cloths! She apologized and had them sent to our room immediately.
Randy F.
Aufenthalt von 8 Nächten im August 2025
