Das Alpine / Zum Strand zu Fuß für 2 oder mehr!

We contacted Vrbo regarding this retalitory review but they refused to address it so were left with no option but to make the matter for public record. 1. Approximately 9:20 on Friday night we were alerted that the HVAC was not working properly. We responded immediately to the property with a window unit and found the guests sitting in the house with all the windows shut yet it was only 63* outside that night. We suggested they open the windows to cool the house off since we were unable to cool a large, two-level, 3 bedroom house off quickly with a small window unit. They refused. 2. On Saturday, the weather was barely 69* with a cool breeze. We received an email from Brigid requesting a status of repair to the HVAC system on the house. Since this would be an emergency call on a weekend (on Cape Cod, no less!), the weather was cool outside with a breeze, and the guests had a window unit as well, the additional cost to the homeowners to repair the HVAC that day was too much and would need to wait until regular business hours. We decided the guests would be better suited elsewhere. 3. We contacted Vrbo to follow the correct protocal to end the reservation so the guest could rebook at another Vrbo lodging (or even one of the many, many hotels in the area), and followed the steps provided by the associate to refund. We contacted the guest, offered to reimburse for the remaining days of their stay, and allowed them plenty of time to vacate the property. Brigid responded to the email, clearly acknowledging it was received, and intentionally ignored it. Brigid even thanked me for refunding her. 4. Several hours later, when checking the house, Brigid refused to answer the door. I persisted in knocking and finally used my code to let myself into my property. They showed no intention of vacating the premises even though they had been refunded and notified that their reservation had ended. 5. When a reservation has ended and the person has not left and stays beyond a reasonable allowed time to vacate, this is called "trespassing". When Brigid refused to leave, even after I verbally reminded her that her reservation had ended hours before, I followed protocal which is to call the non-emergency line of the police department and have them removed. ~There is no sob story here. From the first point of contact there were issues with this guest. Never in our history have we had to remove someone from our property and hopefully never again. Be forewarned.