Our family rented Alain’s property in Mont-pres-chambord, and overall we had a wonderful time. The location and accommodations were fantastic, and the kids spent hours having fun in the pool. I would love to recommend this property to any large group wishing to spend time in the Loire valley. However, we had significant issues during check in and check out that sadly soured our experience.
During check in, we were forced to leave a large damage deposit outside of the VRBO platform. We noted any pre existing damage and sent evidence to Alain. However, during check out, we were told that a large portion of the damage deposit was going to be held back due to things like broken bed slats (many were missing on arrival, and others clearly weakened due to age or regular wear-and-tear - nobody jumped on the bed). The largest amount of damage claimed by Alain was for a curtain rod that was not fully attached to the wall, but this was clearly something that had happened before, given the pre-existing holes and non-matching screws without any drywall plugs.
We did have a misunderstanding about check-in time, as my flight delayed. They refused to take my cc info over for the 5k deposit, which ment my elderly uncle had used their card, as he was the first on site. This added to the frustration from the start and put us all on edge for the week.
While the property was lovely, these issues with the deposit left a negative impression on our otherwise enjoyable stay.
