4/10 – Schlecht
Jason H.
15. Mai 2023
Gut: Kommunikation und Lage
Verbesserungswürdig: Check-in
Privacy and Security Incident on Honeymoon
This will read as a one star review (and should be a one star) but with management response, this will be two stars.
My wife and I had to delay our wedding and honeymoon during the pandemic. We finally got married a few weeks ago and this was our honeymoon trip. We have been to Kauai and more specifically Kalapaki a few times prior. We have an instant connection to the island and the aloha and ohana spirit.
This is a quaint and outdated condo, which adds to its charm. This has the look and feel of old Hawaii with modern amenities (WiFi, appliances, kitchen, Smart TVs). I can overlook the insects and the occasional Gecko as this is Hawaii after all.
What I can't overlook is a privacy and security incident that occurred a couple of days prior to us leaving. The primary pass code that we were initially issued didn't work and were directed to utilize the emergency code during our stay. We were ensured the emergency code is specific to us and the particular condo.
We had just returned from a tour of the Na Pali coast when the security and privacy incident occurred. My wife, while getting out of the shower, was greeted with a family that had rented out the adjacent condo. The family was issued our emergency code and had entered what they thought was the right condo as there is no on-site signage. Embarrassment, frustration, and confusion were felt between my wife, myself, and the family. This will forever be a part of our memories regarding our honeymoon.
We immediately contacted management. The management's response was to remove all codes, issue new primary and emergency codes, review policies, conduct training to its employees, perform a refund for my wife and I, and the family, and took it a step further, and had issued a gift. The gift was their way of showing the aloha and ohana spirit.
I can't recommend this stay and I hope positive changes occurred which will allow future families to enjoy the beautiful view without needing to worry about their privacy or security.
Jason H.
Aufenthalt von 9 Nächten im Mai 2023
