Refurbished 4 Schlafzimmer Familienstadt Haus 80 yds von Weymouth Beach, Sky, Wifi

We have managed to source additional parking permits that we can supply to our guests for a small cost. We have now upgraded the bin bags.

Thank you for your feedback Julie. As discussed we were not informed about any issues at the time of your stay by yourselves. We have ourselves checked over the issues that you have raised and can’t find any issues with bedding and towels or indeed the cleaning issues. You also mentioned that the house you felt wasn’t large enough for the 7 of you, I find with it being a 4 bedroom town house and 2 reception rooms plus kitchen and utility room it is more than big enough for your the 7 of you. Maybe you would have been more suited to a property in more of a rural location. The house was left in an unacceptable state when you checked out due to the dogs you had staying with you, I feel you were aware of this and have indicated the issue were there when you arrived, which they were not, I would urge people to have a look at all our past reviews when deciding to book as you will see our past guests have had excellent stays with us!

Thank you for your comments Ian. We have been in constant contact with you whilst you stayed with us, in fact you spent a lot of time messaging whilst you were on holiday. The carpets as explained had been cleaned a couple of weeks before your stay, no other guests have reported any issues. We state the property has sky tv, it doesn’t state that it is in every room. All TVs were working and could be used with Netflix but you stated you didn’t have an account to log in, BT Sport was also available. The leaking kettle again nobody else mentioned but this has been replaced. The table covering is for cleaning purposes and could be taken off if you had wished to do so. You didn’t raise any concerns with the hot/cold water or gas hob and we are not aware of any issues. Regarding the bathroom it doesn’t state upstairs bath on the property description. Regarding the refund, we did not accuse you at all, you requested a refund to avoid you putting a poor review against our property. We have had 5 star reviews from guests that stayed after your stay so I think that says alot about our property, we feel your intention from the start of your stay was to complain in order to receive a full or partial refund, some of your comments to us regarding our property have been offensive which isn’t warranted at all. All other reviews tell the true story.

Thank you for your feedback. We are sorry that you feel Ocean House didn't meet the standards you had expected. We have looked into and rectified the issues with the showers, if you had contacted us during your stay we would have had the plumbers attend to rectify the issues for you. The bed mattress we will check out, it is a little surprising it is uncomfortable as all the mattresses are the same on the 4 single beds, but we will however look into this. I believe the cleaners came straight away and rectified the issue with the outside bin. Unfortunately some people in the street were moving out, the piano was left behind, this has now been removed, it is not a usual occurrence in the street I can assure you. I am sorry you only felt you could award us 3 stars, as you can see the majority of our guests awarded us 5 stars. We do take any feedback very seriously, and we visit our property very regularly to check it meets the expected standards. Any future guests can be assured that comfort, cleanliness and service is what we like to pride ourselves on.