2/10 – Ungenügend
Bethany N.
23. Feb. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
If you like ants & rat poop this is your palce!
Our recent stay at this property managed by Vacasa was a nightmare.
I want to clarify that I was aware this was an older home, and I didn't go into it with the highest of expectations. However, what we encountered went beyond reasonable expectations for an aging home. There were ants in several rooms and rat poop behind the ottoman turned our stay into a very unpleasant experience.
We reached out to Vacasa on Saturday morning to address these issues, along with the non-functioning WiFi. Their response to the WiFi issue was $67 refund. Meanwhile, they assured us that a local team would contact us about the ant and rat problem
To salvage our stay, I purchased ant traps. There was one ant trap already in the kitchen full of ants and my guess is no one had been at the house for months. I kept texting Vacasa, and they assured me that a local rep would reach out soon.
It's been almost a week since my initial complaint, and I still haven't heard from a local rep. The lack of follow-through and disregard for our concerns is beyond disappointing. We had considered leaving on the first day and requesting a full refund, but the distance we had traveled and the unavailability of alternative accommodations in the area prevented us from doing so.
While we understood and accepted that this was an older home, we did not expect to encounter conditions. The overall experience has left us deeply dissatisfied, frustrated, and regretful of our decision to stay at this property.
Bethany N.
Aufenthalt von 3 Nächten im Februar 2024
