4/10 – Schlecht
Matt S.
12. Sept. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great location but terrible management
I’ll start by saying the location is great! That’s about the only great experience of this place! The home is a little run down and has a few broken things inside! Shower drain was clogged with hair! Ceiling in the kitchen has what looks like water damage and mold and it’s flaking off! Checked in and the house was 80 degrees, figured maybe they just turned the air on before check in so we gave it an hour to start cooling down! Instead it went up to 82 degrees! I called Vacasa and told them the issue and they said they would get ahold of the local manager and have the air resolved! ** after reading the latest review it’s apparent that the AIR WASNT WORKING FOR THE PREVIOUS GUEST AND THEY NEVER FIXED IT! Called Vacasa help line numerous times throughout the evening and it was the same routine, they would say can I put you on hold while I try to reach the local manager! I’d sit on hold for 15-20 minutes and they would come back on the line and say, “we can’t reach the local manager but a ticket has been created to get the air fixed”! The home got up to 86 degrees! Half the windows wont open! Woke up the next morning and drove to the local vacas office! Knocked on the door and no one answered! There’s a number on the door you can call to reach them so I called and no answer! I proceeded to call atleast 10 times and the manager never once answered or returned my call! Called Vacasa help line again and it was the same routine!
Matt S.
Aufenthalt von 4 Nächten im August 2023
