4/10 – Schlecht
Sarai R.
18. Mai 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Planned power outage
The home itself was clean and welcoming for our family. My only initial complaint was the amount of posion ivy present in the backyard. Considering it is listed as pet friendly, the poison ivy was a concern. Our dogs went up close to it many times, so we had to keep a close eye on them any time we were outside. The power outage is what warranted the bad review. We were not notified of a scheduled power outage by the hosts. The outage was scheduled to last from 12 am till 4 am. It ended up lasting till 5 am. Of course, the hosts had no way of controlling the power outage. They did, however, have the opportunity to notify us beforehand. We have an almost 2 year old with asthma flareups. The house became very hot during the outage. I was worried this would cause a flare up, but had no power to connect her nebulizer. I called and messaged the hosts at 12:30 to which they responded " its a scheduled power outage". Again, we were not notified in any way about the outage before hand. I googled the company that covers the area. The power company sent out letters to all the homes in Sneads Ferry about this, but the hosts failed to tell us. When calling in a frenzy about the power being out, there was no compassion, apologizing, or checking in on our well being. It was as if no power for 5 hours was not their issue. And its not like we could have left somewhere until it ended since it was so late. The experience really messed up our mini vacation.
Sarai R.
Aufenthalt von 2 Nächten im Mai 2024
