Verifizierte Bewertung
4/10 – Mangelhaft
Les C.
1. Aug. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Check In Torture
The check in process was disjointed from the start and got worse from there. We arrived at the property ahead of check-in time with no expectation of early check-in, but with hopes of parking our car and walking around for lunch. The person at the front desk confusingly explained that management of the unit that we were booked was completely independent of the front desk and had no way to look up and/or confirm our reservation. I was able to eventually call the correct management company and they provided instructions to get access to the parking pass so we could park our car and I was told check-in instructions would be sent via text when the unit was ready. Fair enough, but preliminary instructions likely should have advised us toto not try and engage the front desk.
After lunch the instructions were delivered which included retrieving the card keys from a lock box which would grant access to the building of our unit as well as the unit itself. Both card keys worked to get us into the building, but would not work to unlock the unit, A dozen phone calls and 1:45 later someone arrived with the ability to make another set of keys allowing us to gain access to the unit. However, one of those keys worked just that one time leaving us with one viable key which, of course, confined at least one of us to the unit full time else we risked the last key not working and locking us out of the unit. We were able to have additional keys made the following morning.
Aufenthalt von 3 Nächten im Juli 2023