Grand Isle Vermont House am See

We are so happy you enjoyed our home and the beautiful sunsets. Thank you for choosing our home to make great family memories!!

I'm so glad you enjoyed your trip and your family. That's what this home is all about. Family.

Thank you for your lovely words. It was a pleasure having you as a guest. Thank you for treating our home as your own and enjoying it as much as we do. We look forward to seeing you again sometime. Melanie

Thank you so much for your kind words. We absolutely loved your family and thank you for choosing our home for your vacation. We are very thankful for how you took care of our home as if it was yours and I am so happy the pirate ship was a big hit!! We wish you all the best in the coming year!

I am very sorry that you were expecting to have laundry facilities. Our rental does not say we offer a washer and dryer. We asked our neighbor to let you in to use our personal ones as a courtesy because you said you were flying in from Colorado and didn't notice on the rental that it did not have them. I have never seen my neighbor with any guns. I have been told that he will use a 22 to kill muskrats that eat the boats, but I personally have never seen this. His property is 3 properties away. We have never had an ant problem before other than the occasional ones here and there. I don't know why they came out when you were there, but the pictures I have from when you left may explain it. You also broke many of VRBO's rules. You never asked for access to our dock. Our renters here now have two boats and fit just fine with ours. You stated you had 2 adults and 3 kids, but after you left, my neighbors came over to complain about the amount of people and cars in and out and overnight. A family of 5 for 5 days should not accumulate $30 worth of garbage. Our renters garbage usually is $4. I have never had one complaint on our home and have many people hoping for cancellations so they can come back in August. I will leave it to VRBO to investigate for further actions. I hope you find a house better suited for your family in the future.

I am sorry that your stay was not what you were expecting. Regarding the lighting, it is automatic on the driveway and should have come on when you pulled down the side of the house. I believe the house light by the door is always on, but I was not there, so I do not know why it would not have been. I am sorry if it was dark. We have never had renters that arrived at night, so I guess that is why the neighbors were curious. Because the home is so private we are always watching each others homes. I am sorry if you felt threatened. I did not expect a late arrival or I would have let them know. In our agreement it is states that we provide starter household products. As you were not there for a whole week I thought even that would be plenty, but I am sorry you expected it to be fully stocked for your whole time there. The batteries are not something we can foresee, but you have given us the knowledge that we should keep extra batteries in the supply closet for just that reason. We are always learning how to best prepare for guests. Being on a lake surrounded by trees we are always fighting the spiders and their webs. When I left on Sunday before your stay I had cleaned all of the ones on the deck and chairs and by the side door. We work very hard to keep them out of the house, but the outside is not as easy. I do not know what we could do differently to keep them off the deck, but I will look in to that for next falls renters. Unfortunately, past guests have broken the blinds that are inside the windows. We thought it would be easier for renters to have the blinds inside the windows, but people have broken some of them over the years. It is only the sliding door to the deck and two windows in the the playroom. All of the windows facing the lake in the living room are all in working order and we have never had a complaint about them before. We have fixed them many times. We do not allow smoking in or near the home. That is due to many instances of burns in the deck, deck chairs and tables. In the summer it is not an issue, but in the fall it is an inconvenience that we cannot help. We do not supply firewood and have never been asked to. There are numerous places to purchase firewood near the home. This is the reason for the list of rules and the rental agreement. We try to list any and all issues that we think could come up while someone is in the home and try to prepare them for what they may need while they are there. Again, I am very sorry that you were not completely happy with your stay and I hope i explained why some of those things are unavoidable and others need to be specified in the agreement. I hope in the future, if you are ever in the area, you will give us another chance to give you a great stay. The Hagedoorns

You are so welcome! Thank you for being great guests and taking such care of our home! We are so happy to be a part of your families vacation memories!