6/10 – Okay
Shannon W.
28. Feb. 2023
Gut: Check-in und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Convenient location, misleading online listing
The location was 30-min from SLC airport and 30-45 min from ski resorts & the host is extremely friendly. However, this does not make up for the misleading online listing RE: amenities. I’m writing this lengthy review to forewarn any persons that might consider booking this property. We’ve stayed at many rentals over the years; we expect that not everything is perfect (normal wear & tear), but when the write-up gushes over a "fully equipped kitchen...with modern appliances" as "a chef's dream come true", we expect that the oven is functional. We realized oven did not work first morning and it put a damper on homecooked meals remainder of trip. We had to prepare all meals with a small toaster oven and a neglected cooktop range that needs heavy maintenance or replacement. We brought broken oven to the host’s attention; he tried a quick fix by replacing a breaker. That solution did not work. He then informed us that to further investigate he would have to kill power to the entire house and then speculated he would have to remove double-oven. We saw this as an inconvenience, so we declined as we did not want a major appliance repair to interrupt our vacation. This is something that should be dealt with by the host in between guests’ stays, not during. Next day we came home and wanted to warm up by fireplace in the main living room, only to learn that it did not function as well. Over course of 2 days, host and his handy man were inside the rental space 3 times trying to repair it. They were unsuccessful. Host offered to come over a 4th time and try again to repair gas fireplace. By that time, it was our 5th night and we had managed another inconvenience that long; we kindly declined and instead communicated “a discount would be more appropriate at this time.” Responding to our request for a discount because of the oven and fireplace inconveniences, the host gave us $ 100 refund to “buy dinner” on him. Not sure how no oven and no fireplace (in mid-February) for an entire week equates to $ 100, or how you feed 4 adults and 4 children with $ 100 at a restaurant that is not fast-food. The host communicated to us, “my normal policy is not to give discounts, just to be able to remedy any guest concern.” A more substantial discount would not have fixed the non-operating oven and gas fireplace, but it would have been the proper action to take for a responsible host. Our group believes that the host should invest $$$ in proper repairs or update the listing.
Shannon W.
Aufenthalt von 6 Nächten im Februar 2023
