Ferienwohnung mit Garten in Maspalomas, nur 30 m vom Strand entfernt

Craig, thank you for your nice comment. We appreciate so much. We do our best to make people to feel happy. We hope to see you soon back in our apartment.

Dear Barbara You are always welcome!. We are very happy to have in our property guests like you and your husband. Merry Christmas and Happy New Year Pachi

We are very sorry that your experience in our apartment was not as expected. Our wish is that our guest enjoy their stay and we try to help them in order to spend a nice time in Maspalomas. We always pay attention to the guest and we do our best to solve their request. The conditions are clear in the homeaway website about what is included and what Is not. In regard to the other comments, I would like to say that I do not agree. Our clean keeper went to you to check the situation and was clear that the apartment was in perfect conditions. The apartment is equipped with washing machine and all accessories for a good stay. And for any problem, you can board me or be attended in the reception located in the number 14, as usual. We was not reported from the reception about any problem. The fragrance is courtesy of our clean keeper that thinks that is kind from her side to give to the guests a warm welcome. This is the purpose of It, no other. Our interest is always to do it better and we will improve as much as possible.

Dear Guest: We are sorry to read you didn’t have a good time in our apartment. We always do our best to enhance the experience in our property and try our best to make our guests enjoy their stay whereby we are sad you didn’t get that feeling from our part. Most of the time we receive good comments from our visitors (5*) for what we’ve been really surprised reading your comment. In order to know if anything was different from other occasions and not repeating the mistakes we could have made, we’ve asked for feedback to our cleaning lady. She told us the apartment and the services we’ve given to you are the same you can find in the description of the homeaway space. The height of the apartment has never been a secret and it is indeed indicated on the specifications of the profile (2,10m), there is only a towel set per person because the apartment is well equipped with a washer machine, and we don’t offer a daily cleaning service as specified. About the coffee, the apartment is provided with two different machines, a traditional and a one with capsules, in order to give the choice to our guests. The capsules can be found in any Hiperdino of the neararounds, an information that we could have given to you if you had asked: the owner is always willing to help and give support. Regarding the toilet, we feel there was a misunderstanding for what we apology. There is an advice to not drop sanitary towels or any wet wipes inside the wc in order to avoid clogging it but toilet paper can be used normally. To avoid future confusions we’ve already asked the reception manager to reformulate the signboard.. Finally, we’d like to remind you we got in touch with you, as we always do with all our guests, to welcome you to Maspalomas and ask if everything was alright, to what we didn’t have response. We feel you didn’t give us the opportunity to make you feel more comfortable and many of your problems could have been solved if you’d have got in touch with us. Best regards,

Angela, there is no better comment that when the visitor feels at home. I hope to see you soon in Maspalomas. Thank you for your comment.

Heiner, to receive nice people like you is always a great plaesure!. We hope to have the oportunity to receive you again in Maspalomas. Thank you for your very nice comment. See you soon ! Pachi

Thank you for your nice comment. It was a pleasure to have your family in our apartment and hope to see you again.

Michal, firstly, I would like to thank you for the positive things. As you told me, everything was perfect till the drainage system problem. The point is that we did a big investment to have happy guests in their holidays, but in your case was not perfect. Sorry. As consequence of the drainage problem, the rest is simply to understand as all problems comes from the collapsed pipe: water, humidity, smell, as you know, are in the same pack. As now is solved and working perfectly, all the problems are already solved at the same time. You can see comment after yours. Our incoming guest were quite happy. In regards to the garage next to the garden, belongs to the environ and architect design of the 60th. In general, there are not children and no body claim on this. In fact, to park in Maspalomas Oasis area is quite difficult. The main reason to close the door is because other not authorised car find the opportunity to come in and park their car. In regards to the measure, the accommodation is 2.02 m high. Is explained in the homeaway website this circumstance and when you decided to rent, is understood that you have read all the remarks. Nevertheless, as the apartment is open to the garden and not very big, this point is something that our guests didn´t feel like you. You are right in regards to the number of people that can use the apartment. Is possible to sleep 4, but I never recommend the apartment for 4 people. Then, what is the difference between what we offer to what you have rent?. NO difference except the “accident” caused by the drainnage system (caused not only because baby towels….). In regards to storage space, as you was informed, you had an additional closet next to the apartment. The closet number 2. This closet is prepare for empty luggage, or what ever you would like to store inside and not to have it in the middle of the apartment. I am disappointed about your claim. I am really sorry because the “technical problem” caused you and your family stress. And I apologize for it. But in regards to the accommodation in general I cannot follow you 100%. Definitively, I have learn that maybe we are not prepare for families with children. But the client after you was also a family with a child and was quite satisfied. I will think about.

Ian and Anya, was a pleasure to rent you the apartment. And thank to remendado everyone to spend their holidays in our property except when you are in. But we have always the option to offer you our premium apartment up stairs, it is an up grade!!!. Best wishes!