2/10 – Ungenügend
tgif1207 n.
25. Juli 2023
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
DISAPPOINTING!
Clean, kids liked pool, but cabin had major septic failure. For 24 hrs, unable to flush toilets, use tubs/showers because sewage had backed up into them! We were expected to use toilets but not flush! Many went outside in the woods. Crew couldn't snake out line cuz there was no clean-out; had to open sewer line & install one. NO WAY that was code! (Danielle, Brad/crew were very nice!) We lost entire day of vacation! Should have been relocated to alt. facility or compensated for this deplorable situation. Prop. mgr. said all she would do was refund $245. Shameful & unacceptable! Other issues: Porch had many loose boards/felt dangerous. Door didn't close tightly. Several beds sloped uncomfortably to middle. Trundle broken. Not enough blankets; just sheets, spreads, throws. Fridge door missing all shelves but the 2. Due to neg. reviews re: hot tub, we contacted property beforehand. Were assured it worked great, but it didn't. Bad jets, sand on bottom, cloudy water & lukewarm, never @ standard temp/104 deg. probably due to dilapidated cover. NO WAY deck was built to code for supporting its weight. Structural carrier beams were severely sagging. Outdoor trashcans were small, flimsy, lids couldn't be secured, so dogs got into them; A Mess! Called re: huge in-ground bee nest by pool; major concern due to severe allergies. They came & treated it; smelled like gasoline. Firepit looked nice, but w/ septic issue, we did NOT go down there! Very disappointing experience!
Fournier Family
tgif1207 n.
Aufenthalt von 3 Nächten im Juli 2023