Villa Eau Claire - Magens Bay Erschwingliche Strandvilla

Hi Kevin, Thank you for taking the time to leave a review and share the details of your experience at Villa Eau Claire. While our instinct is to explain some of the circumstances surrounding the issues you encountered, ultimately, what matters most is that you, our guest, did not have the experience we strive to provide. As the owner, I take responsibility for that, and I’m genuinely sorry that your stay fell short of your expectations. I do want to assure you that the cleanliness concerns you described have not been typical of our experience with the property. Julia and her cleaning team take great pride in their work and have consistently done an excellent job caring for the villa, so I was disappointed to hear your comments. We have shared your feedback with the team and will be paying particular attention to these areas going forward. Regarding the air conditioning, you very kindly brought the issue in the main living area to my attention upon your arrival. We immediately contacted our AC company, and the unit has since been repaired. I appreciate you letting us know, as we would not have been aware of the problem otherwise. I only wish we had been given more time to address the issue while you were still at the property, as our goal is always to respond quickly when a guest brings a problem to our attention. As for the shoreline, the character of the beachfront can vary depending on weather, tides, and ocean conditions. I can only suspect that there may have been a swell in the bay that washed some of the sand away. Beach conditions can change from time to time, including periods when wave activity moves or washes away sand. We understand that not every property is the right fit for every guest, and we are sorry that Villa Eau Claire did not meet your expectations. While criticism is never easy to read, we genuinely appreciate the feedback. It gives us an opportunity to look closely at the guest experience and continue improving what we do. Thank you again for staying with us and for sharing your comments. Warm regards, Rick Your Host

We couldn't agree more......hope to see you again soon! Thanks for choosing VEC as your STT accommodation!

We are thrilled you love Villa Eau Claire as much as we do! It truly is a remarkable, magical property with a KILLER location! We hope to see you soon for your 3rd visit at VEC! Thanks again for choosing to stay with us.

Thank you for such a nice review, hope to see you again soon!

We are looking forward to having you again as our guest at Villa Eau Claire! We appreciate the fantastic review, thank you!