Vermieter-Kommentar: We appreciate receiving your feedback. Obviously, our goal is for each and every guest to have a safe, relaxing, and enjoyable stay in our "home away from home." We have a great number of returning guests each year, many that have been staying in our unit for 5-plus years. We have rented our unit for close to eight years, and fortunately have only had to hold a portion of a security deposit for less than five guests (in total over 8 years). Our goal is always to return a full security deposit, knowing the guest simply took care of the unit while they were using the condo. This obviously helps our cleaning company to efficiently clean the unit and allow guests access to the unit as quickly as possible, while at the same time, providing for an enjoyable stay in the unit. When we have reports from our cleaning company, we always ask for photographs as documentation to show a guest if something was deficient in the unit. We provide these photographs to guests. Unfortunately, when the unit is not left in the same condition it was found (beyond typical wear and tear), we have no other option to ensure we keep our condo as nice as possible. There was a plumbing issue reported in this situation after 4 pm on Saturday. An immediate call was made to the plumber, and because the issue was deemed as a non-emergency, service was provided the very next morning. Pest control is a routine service that is done once a month in every unit in the resort in order to maintain the cleanliness of the property. This guest provided a very nice hand-written note about how nice the unit was along with an indication of her desire to return next year when the condo keys were returned. We regret your desire to post this feedback, however, please know our goal is always to provide the nicest unit to guests so they can enjoy the condo while they are away from their own home. Extra carpets and other amenities are used in the condo as a way to add "touches of home" not to hide stains as suggested in the feedback. We always welcome feedback and look forward to our returning guests each year.