50 Schritte zu Ihrem privaten Strandzugang - Keine Straßen zu überqueren!

Mike, I am sorry to hear you feel this way. Unfortunately, we got all of this information from you on the last 2 hours of your multiple day trip. Several of these items could have been quickly addressed the moment you noticed them. We always want to know if there’s any concerns ASAP to make guests stay the best possible. Multiple members of our team immediately went to the cottage after hearing this feedback… Within seconds of arrival, our team immediately called and confirmed no mold anywhere. There was a small speck of mildew in the bathroom due to steam which wiped away easily and was bleached clean as a safety precaution. The exterior was then searched based on your comments and found one beach towel behind the cottage that had unfortunately fallen back there. It was immediately disposed of. As for the door, had you informed us of any issues our team would have resolved immediately. Our washer was quickly repaired as there was a brief issue with the lock. Our cottage and team pride ourselves on top quality cottage, service, and communication. Unfortunately, we weren’t given a chance to show that since we were unaware of any concerns until the night you left. We have never received a rating so low in our history of hosting. The rest of our positive ratings speak for themselves. We do our very best to take great care of the cottage. Unfortunately, at times things may need repairs. However, please know our team will be out there ASAP so that you can enjoy your trip.

Thank you so much for this feedback. We will address the fixable concerns immediately. As for the sand on the screened porch, we clean it very often, unfortunately anytime it rains or storms it returns, as that’s one of the side effects of being so close to the ocean. We are glad you enjoyed the stay! Thanks again for insight and we will address it immediately.

Hi Vicki, I am so sorry to hear about the ants, as your rating is the first we have been informed of them. We have a local Pest Control company that can address this. We will send them over asap. Additionally, they come to the cottage quarterly for ongoing preventative treatment .