Mountain Dream - Ihr Urlaubstraumhaus in den Ausläufern von NC

So glad you found your stay to be quiet, peaceful and relaxing! Exactly what we want it to be for our guests. A great place to escape from the cares of this world! We hope you enjoyed the trout stream in the back of the property, and the sauna! Thank you

thank you for the nice review! it is greatly appreciated

I am really not sure where this anger is coming from. We list multiple numbers for assistance on our welcome sheet so if property manager not available, assistance is still readily available as this was the case. The lock out issue is not something that comes up or is readily avoidable as the batteries sometimes die at the worst time and not predictable. House was cleaned that morning and lock worked fine. Sorry it happened but was handled efficiently. I did communicate with Kaila. She does not mention the $150 refund I gave her on the spoiled food which was caused by overloading of the refrigerator door so it would not close properly. Overall, I am sorry Kaila had issues but they were dealt with late at night by staff (the maintenance people work for the PM) as designed when the PM may not be available. I believe this rating and review do not accurately reflect the visit. Things happened and were dealt with. I do think once something goes wrong, people sometimes start looking for issues and this seems to be the case as we never heard of any other issues mentioned until after her visit so no opportunity to discuss or respond. During the visit, nothing mentioned about the cleanliness, the downstairs door unlocked. It is also important to note that we have a Super Host designation on all our properties which signifies the cleanliness, maintenance and service provided for the houses. This comes with a lot of effort and work. We are not perfect but strive for a great experience for our guests. Please make sure to read all reviews