2/10 â UngenĂŒgend
Jackie H.
14. Aug. 2022
VerbesserungswĂŒrdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DUD (Dangerous, Un-safe and Dirty)
We booked this property for 8 Adults and 5 children. We found on our arrival that the property was dangerous for people staying there. Exposed wires in three rooms, dangerous situations in four areas, building materials and building equipment left in four areas, dangerous chemicals left in three areas. Un-safe conditions in various positions and the kitchen was DIRTY. We did not stay in the property. We contacted the owner direct and told him that we were VERY VERY unsatisfied and we reported this to Vrbo as well, discussing this with Juan by telephone. We will, today be putting a document together with over 100 pictures and numerous videos to illustrate the DUD condition of this property and to request a FULL refund of ALL our monies. We will ask both Vrbo and the owner to consider our request as we COULD not stay at the property in the condition it was in. We were told that a Maid would meet us there, and that did not happen. Emanuelle, the owner, was NOT helpful, saying he was a 1000km away and could not assist us in anyway. This trip was to celebrate Jackie Hoare's 60th birthday with her family and the property was a nightmare. We quickly booked alternative via Arbnb. We would ask Vrbo to look into our situation and help us get our money back, or we will release ALL our images and videos onto social media, as we have two Influencers in our family. Your assistance would be gratefully accepted. Kind regards, Jackie Hoare.
Jackie H.
Aufenthalt von 4 NĂ€chten im August 2022
