10/10 – Hervorragend
Jewel Z.
1. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Black Hills Vacation
The house itself was just wonderful, very clean (kudos to the cleaning team). The deck was fabulous for grilling, star gazing, sunsets, eating and enjoying the firepit! And yes, you really can see Crazy Horse-spectacular view!
However, we did have a few issues during our stay. The hot tub was just cleaned prior to our check-in. Whatever chemicals they used made the water foamy, like a bubble bath and caused rashes on some in our group. Tried to reach out to owner (recouping from surgery) and the maintenance person (poor cell phone coverage) so that amenity was not used as we had wished. The night before check out was the first use of washing machine, which did not work. Contacted owner, who knew of issue, and had maintenance sent out. He tried but still did not work as it should have. My other concern is the check out policy of stripping the beds and starting a load of linens. We paid a cleaning fee upon booking so this should not be asked of guest but be the responsibility of the cleaning people.
Even with the issues we had we would stay at this property again if we even came back to SD to visit the Black Hills. We loved the house, the deck, the view and the location. And, the beds were comfortable.
Jewel Z.
Aufenthalt von 5 Nächten im April 2024
