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John, Thank you for your outstanding rating and review of your recent stay with us in this great property. We do our best to prepare guests prior to arrival by giving them the specifics of what is provided complimentary, as well as a detailed description of the number of linens provided per the number of guests the unit can accommodate. This information is included in the arrival/departure information which is emailed out to each guest along with specific check-in instructions. We hope you understand this is our standard policy to provide these items for each unit and disclose to each guest what is provided. We hope you understand. We look forward to you coming to be our guest again soon to take advantage of the discount we offer all of our loyal, returning guests. Thank you again for the awesome rating and review! Sincerely, Luna Beach Properties, LLC

Sheila, Thank you for your excellent 10/10 rating and awesome review of your recent stay with us. We are so happy to know you had such an enjoyable stay and hope you made lasting memories with each member of your group. We look forward to you coming to be our guest again to take advantage of the discount we offer all of our returning guests. Sincerely, Luna Beach Properties, LLC

Austin, Thank you for taking the time to share your exceptional experience of your stay with us in this amazing property. We look forward to you coming to be our guest again soon. Don't forget to mention the discount we offer all returning guests for all future bookings secured with us. Thank you for the awesome review! Sincerely, Luna Beach Properties, LLC

Thank you for your 10/10 rating and review of your recent stay with us in this great property. We hope you will come be our guest again soon to take advantage of the discount we offer all of our loyal, returning guests. Sincerely, Luna Beach Properties, LLC

Ashten, Thank you for your great review! We appreciate the opportunity in assisting you while you were here to make your stay more enjoyable. We hope you can return soon to be our guest again in this great property. Sincerely, Luna Beach Properties, LLC

Jennifer, Thank you for bringing this to our attention. We are terribly sorry you did not contact us during your stay to allow us the opportunity to assist you with any issues. We hope that despite the minor issues you mentioned, you were able to enjoy your stay and hope you will come be our guest again soon. Be sure to mention the discount we offer all returning guests on all future bookings. Sincerely, Luna Beach Properties, LLC

Tina, We are so glad that you had such a memorable stay in this property. This 11th floor balcony is an amazing place to enjoy our little piece of paradise!!! Thank you for taking the time to give us such an excellent review. We do hope that you can come back and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Carrie, We are so sorry that you could only rate your stay as a 3/5 stars. We are unsure of why you think we are less than friendly and not helpful since we did not ever hear from you during your stay. We can only assist guests when they call on us to help them. Were you referring to someone on site at the condo complex? Upon checking in, we want all of our guests to feel welcomed and at first appearance know that their unit has been properly cleaned and sanitized. We really wish we had heard from you upon arrival so that we could have addressed any issues you encountered in the unit. We do hope that despite these issues you had an enjoyable stay in this beautiful, Gulf front unit. Sincerely, Luna Beach Properties, LLC

Whitney, Thank you so much for your excellent 5 star review of your stay with us! We are so glad that you had such an enjoyable stay and hope you made memories to last a lifetime. We hope you can return and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Marty, We try! Guests like you make our job easy and it was a pleasure making sure you enjoyed your stay. Thank you for the great review and for mentioning some of the great things this unit and location offers. We look forward to you coming back and being our guest again soon. Sincerely, Luna Beach Properties, LLC

Thank you for the great review despite the issues you had with the kitchen items during your stay. We would've happily assisted you with getting what you needed during your stay, had we known. We will be working this fall to get all units deep cleaned and inventoried for items that need to be replaced. We hope you will come be our guest again soon & thank you for the great review. Sincerely, Luna Beach Properties, LLC

Cindi, This was not the situation at all. We first contacted you regarding the issue with your booking on May 11th, which is still not a long time before arrival, but it was as soon as the matter was brought to our attention. The property you originally booked was no longer available due to a private matter, and we shared as many details with you as we could. You were understanding of the situation over the phone and declined the offer of cancellation and a full refund, but asked that I email you the comparable properties as you wished to see pictures of each unit. You chose the 3 Bedroom, 3 Bathroom unit and accepted it as comparable although it was an upgrade. I explained to you that Tropical Winds (comparable unit) did not offer indoor amenities like Crystal Shores and you said that was not an issue. We sent you the arrival details, you checked in and we heard nothing from you until the day before your departure. You contacted us regarding how awful your accommodations were and how you thought the unit needed to be updated. In reading the details of our reply, we hope you can recall how terribly sorry we were for the situation and that you were put in a unit that would've costed at least $600.00 more for the week than what you originally paid for the other unit that was no longer available. Your review is unfair and just as much untrue from the actual way this all happened. We do however wish you the best! Sincerely, Luna Beach Properties, LLC

Mary, We are very surprised and saddened by your negative review of your stay with us in this amazing unit. The only communication we had from you was the day you departed, when you text our office line to mention these items and to let us know how horrible the cleaning was. These things should've been brought to our attention immediately upon arrival so we could help get these items addressed during your stay-not when you left and had vacated the property! How could we help you to resolve the issues or make your stay more enjoyable? You did send us videos and photos of the items mentioned in this review once you departed the unit and had occupied the property for 3 nights. We met with the housekeeping staff that handled the cleaning prior to your arrival and have come to the conclusion that everything was wiped down, but we determined the product used to clean the surfaces you mentioned being greasy, was the residue left from the cleaning products. We are terribly sorry for this situation and hate that you took it upon yourself to clean the areas without reaching out to us for assistance. We also could've brought you any items you were missing, such as the potholders for the kitchen. The arrival information which provided you with a code for entry tells you all you need to know regarding a 2nd parking pass. You were to let our office know that you needed an additional pass prior to arrival so that we could have it inside the unit for you. We are terribly sorry if you overlooked this information that was provided to you prior to your arrival. We hope that despite the issues you mentioned, that you enjoyed spending time on the beach and utilizing the awesome amenties provided with this unit. We wish you the best and hope you will communicate issues upon arrival to whomever you choose to book with in the future so we/they can properly assist you with making your stay most enjoyable and all that it should be. Sincerely, Luna Beach Properties, LLC

Thank you so much for your amazing rating and review of your recent stay with us in this great property. We hope you will come be our guest again soon to take advantage of the discount we offer all of our loyal, returning guests. Thank you again for the outstanding review!

Tammie, Thank you so much for your excellent rating and review of your stay with us in this great property. We are so happy to host you and look forward to you coming for your 3rd trip soon. Be sure to mention the discount we offer all of our loyal, returning guests when securing your future bookings with us. Thank you again for the awesome review! Sincerely, Luna Beach Properties, LLC

Elizabeth, Thank you for your 5/5 star review of your stay with us in this awesome property! We hope you will come be our guest again soon. Sincerely, Luna Beach Properties, LLC

Jessica, Thank you for your excellent review of your stay with us in this great property. We are so glad you had such an enjoyable stay and hope you can return and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Rhonda, I had the phones the day you arrived and I handled these issues myself. I brought you a second parking pass and spoke to you and your nice husband, took photos of 2 issues that you had with the unit and also discussed the designated parking space. As I recall, I also walked around the complex to help locate the parking space. We cannot control when other guests park in a space not provided for them, however your husband also stated that it was more convenient for him to park on the upper deck, which does NOT offer designated parking spaces. The 2 housekeeping issues you had complaints about were readily corrected and you even told our staff what a great job they did when they came to correct the issues. We are sorry that these minor issues left you feeling like you will never return to this unit. We truly are sorry you feel that way. We are very hopeful that despite the few minor issues, you were able to enjoy the endless views of the Gulf of Mexico this unit provides and quality family time during your stay. Sincerely, Luna Beach Properties, LLC

Tate, Thank you for the 5 star review of your stay with us in this great property. We hope you can return and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Debbie, Thank you for your excellent review of your stay with us in this great gulf front unit. We are so glad you had such an enjoyable stay and hope you will come back and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Cheri, Thank you for your 5 star review of your stay and this property. We are glad that despite the slow elevator, you were able to enjoy your time here and hope you can return and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Georgia, We are so sorry for the condition of the floors upon your arrival in this great property. Had we known of the issues or been made aware of them when you arrived we would've happily corrected them. We hate that now you have a bad thought of this property without us having the opportunity to correct the issues. We do hope that despite the issues you encountered that you were able to have an enjoyable time here on the coast and hope you will return to our beaches soon. Sincerely, Luna Beach Properties, LLC