Bereiten Sie sich darauf vor, sich in dieses herrlich tropische Anwesen am Strand zu verlieben!

This was such an unfortunate and avoidbale check in mishap. I apologize for the experience, but this was guest error. Access was granted to enter the cottage using the August lock app. On my end Cathie never accepted my invitation to the property, nor did she set up an account prior to arrival to the property, as clearly stated in the instructions and requested in several messages I sent out to her. She was all set up/registered on my end and had the ability to enter from 15h on her check in date until check out. But this only works if the guest completes a profile, registers in the app, as per the instructions sent in advance once a booking is made. She failed to do so. Two methods of check in to the property were provided. I am sympathetic to technical difficulties creating the August lock account, which is why there's an alternative emergency key. The key was in its correct location, and clear instructions were provided for this back up method. I understand it was dark but with a phone light it would have been easy to locate. As a courtesy I did offer a late check out so Cathie could stay and enjoy the property longer. From a host perspective there's nothing more I could have done in this situation.

Thanks for the kind words. Love to see guests discovering Kingsville for the first time! Happy you spent your anniversary at Sunrise Beach! Come back and see it in the summer!

Thank you so much for the wonderful words! It was my pleasure to host you and hope to welcome you back again soon!