Privater Strand Rückzugsort | Sonnenuntergangsblicke + Whirlpool

Thank you for your feedback Kelly. We’re glad you found the cottage charming! Cleanliness is a top priority for us, and we have a dedicated team that works diligently to ensure each guest experiences a spotless environment, both inside and out. We regret that your experience didn’t align with our usual high standards. We will continue to strive for excellence in all aspects of our service. Should you have any specific details you'd like to share privately, we're always open to constructive feedback to further improve our offerings

Thank you for your feedback and for highlighting the great location and private beach—we’re glad you enjoyed those aspects. We’re truly sorry for the inconvenience you experienced with the smoke detector on your final night. While this is an extremely rare issue, we completely understand how frustrating it can be, especially late at night. For clarity, our records show that a call was placed to our support line around 4:00 AM, and our team responded by 6:15 AM with a call and a message. We also followed up in the morning once our staff was on-site and even knocked on the door, but no one was present. There were multiple attempts to connect so we could assist you as soon as possible. As a gesture of goodwill, we did approve a partial refund for the inconvenience caused. We always aim to provide a comfortable and well-supported experience, and we’ll continue refining our communication systems based on feedback like yours. Thank you again for your comments—we truly value them.