Charmar House Bergurlaub

Thanks for taking the time to leave a review. We're glad you enjoyed your stay. Please let us know what we could have done to earn 5 stars instead of 4? We like getting feedback so we can improve our service. -Resort Properties of Angel Fire

Thank you for taking the time to leave a great review, Adam. We would love to have you back again anytime as one of our guests!

Thank you for the kind review, Wanda. We are really glad that you and your family had a great and enjoyable stay with us! We want you to know you are welcome back anytime here in Angel Fire! - Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We are happy to hear you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We're glad you enjoyed your stay and hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire

We appreciate your input on your interaction with our property. We regret learning about your unpleasant experience. Rest assured that we've taken note of your suggestions to make sure this issue doesn't happen again. We sincerely regret any trouble we may have caused you and thank you for taking the time to send this helpful review our way. We look forward to your next visit! Please feel free to contact us if you need any further information. - Resort Properties of Angel Fire

Thank you for taking the time to leave a detailed and informative review, Sarah. We made sure the mattresses were addressed after your departure. and other issues as well related to the cleanliness with our cleaning crew. Thank you for your patience and understanding. - Resort Properties of Angel Fir

Thank you for taking the time to leave a review. We are sad to hear that you were less than satisfied with your stay, but this is the first time we are hearing from you. We wish you would have called our office during your stay so we could address any issues immediately. It is especially surprising that you found the linens to be subpar, because we recently invested in brand new all white linens and towels for all our properties. Our staff is trained in COVID Safe Practices. Housekeepers use cleaning products to disinfect between stays. Dirty laundry is washed in commercial machines that can heat to high temps to ensure our linens are properly sanitized. The cabin does have 4 bedrooms - a primary bedroom on the bottom floor, two bedrooms on the middle floor and a bunk room on the top floor. We pride ourselves on accurate pictures and virtual tours so guests don’t have any unexpected surprises. If a guest contacts VRBO about issues during their stay, VRBO will reach out to us directly so we can help the guest. We did not get any such call from VRBO or anyone in your party. We also provide guests with an after-hours emergency number so they can always reach a live local person during their stay. We invite you to call us so we can discuss the matter. Bad reviews are not taken lightly and we want to learn what went wrong so we can improve our service. - Resort Properties of Angel Fire

Thank you for choosing this property for your recent stay! We'd love your feedback on what you enjoyed and what we can do to improve the experience for future guests. Thank you! Resort Properties of Angel Fire

Dear Janice, We are sorry to hear you were unhappy with our customer service. This home has received several 5 star reviews. Here are some examples: Feb 2021 - This cabin was prefect for our recent family trip. Everything was clean, and exceeded all of our expectations. Dec 2020- Excellent property and mgmt team! Unit itself was great for the price and the office was helpful and responsive to any inquiries. When you came into our office to get directions to the cabin, you seemed distressed and irritated. Members of your party had already checked-in so we needed to verify you were on the guest list. We asked for identification and after confirming your ID, our staff promptly gave you a map with turn-by-turn directions on how to get to the cabin. We take our security measures seriously. Asking for your ID may be an inconvenience, but necessary to protect our guests. Please feel free to call me to discuss the matter further. Maria Curry Resort Properties of Angel Fire

Thanks for taking the time to leave a review. We hope you come back to visit Angel Fire soon! -Resort Properties of Angel Fire