I travel 4-5 times a year and use VRBO at least 2 times. Never have I had such a horrible experience. Went down for my Mom's funeral. Due to a mix up in days paid and my credit card being hit twice for two different amounts). When she called (the night I got in) I asked that it wait until morning for me to contact VRBO and my bank she said fine. At 7:12 the next morning she called SCREAMING. And when I say SCREAMING, I mean SCREAMING. So, loud my granddaughter woke up (and the phone was not on speaker) and ran to the next room to tell her Mom that someone was yelling at Grandma. The whole family heard her screaming. She screamed for 3 minutes and 4 seconds according to my phone. The only words I got in was "can this wait a couple of hours" and that set her off again screaming, then she hung up. She called right back and yelled "If this is not taken care of in 30 minutes I'll turn the water off". And hung up. Only to call right back to say "if you have more than 5 people in there, I'll kick you to the street"..... and this went on and on. She also said she was not going to give me my deposit back which was a very large amount. I WILL fight this one. When we left we left the place cleaner than we got it. All dishes washes, floors cleaned, and we even washed and dried the towels. FYI: We took pictures of the place before we walked out the door (time and dated) so that we could prove how we left the place. Sad when you are at your Mom's funeral and have to worry about proving what you did because you're scared she will call screaming again or refuse to give you the deposit back.
The place was dirty, we had to wash some of the dishes BEFORE we used them, the dishwasher was horrible and didn't work (she said it floods), the TV didn't work (said it wasn't connected), one of the windows in the bedroom was broken and had freezer tape on it, under the bed is trash/dirt and a dead cockroach, the garbage can was almost full so we had no room for our garbage..... and I could go on.
I did some asking around town about this lady and no one had anything good to say and said she "goes off" like that all the time and no one who stays there ever goes back.
All this during my Mom's funeral and she knew why I was there and she did not care... even said so.
So, between the screaming and the place being dirty, STAY AWAY!