6/10 – Okay
Elena B.
29. Aug. 2022
Gut: Kommunikation
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
A disappointing stay but a beautiful island
The condo is spacious and pretty clean except our feet kept getting black from the dirty floor. It’s located very close to restaurants on the island but it’s a 1/2 mile walk to beach which made it very inconvenient for us. During most of our stay the sargassum (algae) was so bad that we could not use the beach and the smell was unbearable. We had to drive to a park on the end of the island and pay an entrance fee in order to enjoy the beach. The pools on the property were great and not crowded.
Kitchen was well stocked and Encina replied in a timely manner however the internet in the living room TV was never fixed so we could not watch anything as a family. The door lock was not working the first night but the issue was fixed. The bidet in the master bathroom was a plus, however the shower door had no handle, the other shower in the condo was missing a door and the bathtub stopper didn’t work. Overall the condo was quite outdated. All of the beds moved (metal frames on wheels) and mattresses were uncomfortably hard. Some of the lamps were broken , the power outlets were old, the vents were dirty, and one of the beds had an unattached headboard. Lizards came in under the door a few times and scared us a bit. The condo has a nice patio but no adequate furniture for sitting or a fan. The check in process was not as smooth as we hoped because the reception lady didn’t speak English and when we needed the security to enter the building they did not pick up the phone till we called 4 times. The security guard at one of the pools was very rude but the issue was addressed by the manager promptly. The bar by the pool was great and offered great food and drinks. Overall our experience was very disappointing and we felt like the cost was very high for the quality of the stay.
Elena B.
Aufenthalt von 10 Nächten im August 2022
