4/10 – Schlecht
Sara C.
3. Aug. 2023
Gut: Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Check-in
Beach vacation
We have always loved Sunrise Village. This was our 4th time staying on the property. Unfortunately it has definitely gone down hill. Cleanliness in the unit was not up to par nor was the cleanliness on the property. Pool was a mess several different days and never saw someone there cleaning or picking up. Trash can in the parking lot was not emptied a few different days. It is right next to the main staircase so the smell as we entered and exited was not pleasant. The condo overall has just not been kept up. It was not very clean and the furnishings were inadequate. For example: the refrigerator/freezer has a defrosting issue and things in the refrigerator were soaked in water multiple days and ruined some of our groceries from water sitting on/in them. They have a 2 slice toaster, only 1 side worked and that side was not doing a great job. The front door was hard to open upon arrival-nowhere in the check in instructions did it say you had to turn the lock to the left after typing in the code to gain access. It was just after 5 when we arrived so the office was closed for the day and it was hard to get ahold of someone after hours. Even with the proper procedures the door is hard to open and latch.
Sara C.
Aufenthalt von 7 Nächten im Juli 2023
