First of all, the house was beautiful, the view was pretty and we had a good time with our family. But, the house was not clean, the tables were dusty, especially the lower shelves, the floors had not been swept well at all, the showers were not very clean either. We were disappointed in the overall cleanliness. We actually went straight in and had to start cleaning the floors so our 16 month old grandchild would not pick up things like the left behind crumbs and game peices under the edge of the couch! We also had a problem with the passcode entry process, Our code did not work, not even from the office when they tried it there. We were told to use the master key until they could text us a new code which I never received at all. Not even a follow up call or text the entire time of the stay. So, we were very disappointed with our customer service as well as the upkeep of the house. We did have clean sheets and towels, but the bunk beds and the full size bed on the second floor were very uncomfortable due to old worn out matresses. We made the best of our treasured time together, but the stay could've been so much better if we - as well as the home - could've received the proper care. It is sad to know we pay extra for house cleaning services and do not get that! Makes me wonder if the actual owners of the property even know that the rental is not being well maintained. The valley and surrounding area is beautiful, but we ALL were really disappointed in the overall rental.