We arrived on Saturday and Sunday the air went out. I called and left a message through the Rental Agency. I received a call back as soon as the agencies office opened Monday morning and HVAC was out at 3p.m. to service the unit. Within the hour the repairs were complete and 3 hours later the condo was cooled down from 86° to 76°
I was told AC is considered an "emergency." It was a major inconvenience to our party of 11, but maybe our review can help: if this ever happens to you, call through the emergency option.
The pros:
*Cindy at the rental agency was an absolute pleasure. So friendly and welcoming
* huge sectional in the living area.
*garage access makes for wasy storage of chairs, boards, toys
*The entry space has so many hooks. It made getting the kids gear, towels, and hats hung and out of the way a breeze.
*The bunk room is 3 fulls, a twin, and small sofa.
*the fans in the living area and master are huge
*The refrigerator has a filter, so the ice and water are consumable.
*There's small pantry closet in the kitchen area
*All 3 bedrooms have good closet space (but only had 6 hangers)
*The complex is our favorite location in all of Seagrove
The updated unit is great. We love Emerald Hill condos, but never considered this unit because it was so dated prior to renovations. We would definitely stay again, but some of the minor-ish issues that would prevent 14 from being a top pick are:
*No keyless entry to the unit.
*The downstairs and upstairs guest bathrooms have old bathtubs with poor drains with the connected stoppers that can't be pulled out, creating inches of water being stopped up while showering... and the shower heads are the most basic fixtures with weak water pressure.
*The internet is pretty weak and there are no TV's in either guest bedroom.
*There's also no vacuum in the unit
*the curtains to the living area window are sheer, don't run the whole width of the window or provide any barrier from the sun and heat, which may not have mattered if the air hadn't gone out
*the unit smelled of undilluted bleach when we arrived. It seemed like they cleaned the kitchen surfaces and inside the fridge with it and the smell was overwhelming. Not a huge deal, just different cleaning methods than we were used to in other unit
*damage to the gutter over the front porch made consistent huge puddles on the porchway and front stairs. My husband slipped and fell down the stairs because of this. Luckily it wasn't one of the kids.
